Terms of Service

By accessing our website or using any Crescent Health telehealth services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, please do not use our services.

Crescent Health provides virtual medical consultations over a secure HIPAA-compliant platform for patients located in the states of Georgia and Alabama. Visits are conducted by audio call, with video used when your provider determines it is clinically necessary. Services include primary care evaluation, prescription refills (where clinically appropriate), and urgent care for non-emergency conditions.

Our services are performed by licensed healthcare professionals who are authorized to practice in Georgia and/or Alabama.

Crescent Health is NOT a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

Our services are not appropriate for life-threatening conditions, severe chest pain, difficulty breathing, stroke symptoms, severe allergic reactions, or any situation requiring in-person emergency evaluation.

To use Crescent Health services, you must:

• Be 18 years of age or older, or have a parent/guardian present and consenting
• Be physically located in Georgia or Alabama at the time of your visit
• Have a stable internet connection and a device with a working microphone (and camera, if video is requested by your provider)
• Provide accurate and complete medical and personal information

The standard visit fee is $59 per consultation, collected at the time of booking. This flat fee applies to self-pay patients and covers:

• A live consultation (audio call, or video if your provider determines it is needed) with a licensed provider
• Clinical assessment and medical advice
• Prescription sent to your pharmacy (if clinically appropriate)
• Post-visit follow-up messaging

We do not bill insurance directly. Patients seeking insurance reimbursement must submit claims independently. Crescent Health can provide a visit summary upon request.

Appointments cancelled at least 24 hours in advance are eligible for a full refund. Cancellations made within 24 hours of the scheduled appointment or no-shows are non-refundable.

To cancel or reschedule, use the link in your confirmation email or contact us at admin@crescent-telemed.com.

Prescriptions are issued solely at the clinical discretion of the licensed provider. Crescent Health does not guarantee that any prescription will be written as a result of a visit.

For patient safety, we do not prescribe the following through our telehealth platform:

• Controlled substances (DEA Schedules II–V), including stimulants used for ADHD and benzodiazepines
• GLP-1 receptor agonists prescribed for weight loss
• Medications requiring an in-person physical examination under the applicable standard of care
• Any medication that, in the provider's clinical judgment, cannot be safely prescribed without in-person evaluation

If a condition requires in-person evaluation, we will refer you to an appropriate in-person provider.

Before your visit, you must review and agree to our Informed Consent to Telehealth, which explains the nature, benefits, and limitations of telehealth services, as required by Georgia and Alabama law.

Under Section 2799B-6 of the Public Health Service Act, self-pay and uninsured patients have the right to receive a "Good Faith Estimate" of expected charges for medical services. Crescent Health provides a written Good Faith Estimate by email following each booking. For questions or to dispute a bill that exceeds the estimate by $400 or more, contact us at admin@crescent-telemed.com or visit cms.gov/nosurprises.

You agree to:

• Provide truthful and complete medical history and symptom information
• Complete your Patient Intake Form and Consent documents prior to your visit
• Join your visit on time via the Doxy.me link provided
• Follow provider instructions and seek in-person care when directed
• Not record visits (audio or video) without explicit written consent from Crescent Health

To the fullest extent permitted by law, Crescent Health and its providers shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific visit giving rise to the claim.

All content on this website, including text, graphics, and logos, is the property of Crescent Health and may not be reproduced without written permission.

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Georgia.

We reserve the right to modify these Terms at any time. Updated terms will be posted here with a revised effective date. Continued use of our services constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at admin@crescent-telemed.com.